Returns & Exchanges

At aosu, we stand behind the quality of our security products and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely happy with your purchase, you can return your items for a full refund or exchange within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via the aosu help center or email us with your order number and the reason for your return.

• 2.
  Prepare Your Package

  Place the item in its original packaging including all cables, mounts, and manuals to ensure the return is eligible for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned device, your refund will be processed back to your original payment method within 5-7 business days.