Frequently Asked Questions

Everything you need to know about shopping with aosu

What shipping methods do you offer?

We provide standard and expedited shipping options across the country. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Do you offer international shipping?

Currently, we ship to select international locations. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How do I contact customer support?

Our customer service team is available via email at [email protected] or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.